Warranty Policy

Militado After-Sales & Warranty Policy

At Militado, we are committed to providing reliable products and quality customer support. Every Militado watch comes with a limited warranty of 1–2 years, depending on the product. The applicable warranty period is specified on the individual product page.

Please read the following after-sales and warranty terms carefully to understand the coverage, available solutions, and cost responsibilities associated with warranty service.

1. Warranty Coverage

The warranty period begins on the date the customer receives the watch.

During the applicable 1–3-year warranty period, Militado provides free repair labor for manufacturing defects in materials or workmanship under normal use.

Important: Our warranty primarily covers repair labor for eligible warranty claims. It does not mean that all related costs are covered by Militado.

Depending on the time elapsed since delivery and the repair option selected, customers may be responsible for replacement parts, international shipping fees, customs duties, and other related charges.

Damage caused by accidents, improper use, unauthorized repairs, or other circumstances listed in the exclusions below is not covered by this warranty.

2. Dead on Arrival (DOA) and Initial Quality Issues

If your watch arrives with a manufacturing defect or is damaged during transportation before delivery, please contact us within 7 days of receiving your order.

To help us assess the issue, please provide:

  • Your order number.

  • A clear description of the problem.

  • Photos or videos showing the defect or damage.

After verifying the issue, Militado will offer an appropriate solution depending on the circumstances. This may include a replacement, repair, or refund.

For confirmed DOA or initial quality issues reported within 7 days of delivery, Militado will cover the necessary return shipping costs in accordance with the agreed solution.

DOA and initial quality issues are handled separately under this section and are not subject to the alternative solutions described in Section 3, Option 3.

3. After-Sales Solutions and Cost Responsibilities

For manufacturing defects reported after the initial 7-day DOA period and confirmed to be covered by this warranty, customers may choose from the following after-sales solutions.

Option 1: Repair at Our Factory in China

Customers may send their watches to Militado's designated service center in China for repair.

The following cost arrangements apply according to the time elapsed since delivery:

(1) Within 7 Days of Delivery

If the watch has a confirmed manufacturing defect or initial quality issue, it will be handled in accordance with the DOA policy in Section 2.

Militado will offer a refund, replacement, or repair as appropriate and will cover the necessary return shipping costs as agreed.

(2) More Than 7 Days but Within 3 Months of Delivery

If the watch develops a confirmed manufacturing defect covered by this warranty, Militado will provide free repair labor and replacement parts required for the repair.

However, customers are responsible for the following costs:

  • Shipping the watch to our repair center in China.

  • Shipping the repaired watch back to the customer.

  • Any customs duties, import taxes, or other charges incurred during international shipping.

(3) More Than 3 Months After Delivery and Within the Warranty Period

If the watch develops a confirmed manufacturing defect covered by this warranty, Militado will continue to provide free repair labor.

However, customers are responsible for the following costs:

  • Replacement parts required for the repair.

  • Shipping the watch to our repair center in China.

  • Shipping the repaired watch back to the customer.

  • Any customs duties, import taxes, or other charges incurred during international shipping.

Please note that after the first 3 months from delivery, replacement parts are no longer provided free of charge, even if the watch is still within its 1–3-year warranty period. Eligible repair labor will remain free of charge.

Option 2: Repair Through a Local Watchmaker or Repair Shop

If customers prefer not to send their watches back to China, they may choose to have them inspected or repaired by a local watchmaker or repair shop.

Please note that Militado does not cover the full cost of local repair services. Even if the watch is still within the warranty period, customers are responsible for part of the local repair costs, including applicable labor charges and replacement parts.

The specific cost arrangement must be confirmed with Militado customer service before the repair begins.

Prior Approval Required for Local Repairs

Customers must contact Militado customer service and obtain written approval before arranging any local repair.

Before we can review a local repair request, customers must provide:

  • A clear description of the problem.

  • Photos or videos showing the issue.

  • A repair estimate from the local watchmaker or repair shop, including labor and replacement part costs, if applicable.

Militado will review the information and confirm whether any repair cost assistance can be provided.

Customers must not proceed with the repair until they receive written confirmation from Militado. Repairs or modifications carried out without prior written approval may not be eligible for warranty support or reimbursement.

Option 3: Alternative Solutions Without Returning the Watch (Excluding DOA Cases)

We understand that international shipping costs for returning a watch to China can sometimes be relatively expensive, potentially making a return uneconomical.

Therefore, for non-DOA after-sales issues reported more than 7 days after delivery, customers may discuss the following alternative solutions with the seller:

(1) Partial Refund

Customers may negotiate a partial refund with the seller as an alternative to returning the watch for repair.

(2) Discounted Purchase of a New Watch

Customers may negotiate a special discount with the seller to purchase a new watch instead of returning the original defective watch for repair.

Whether the original watch needs to be returned depends on the specific case and must be confirmed with the seller before any arrangement is made.

Important:

This option does not apply to confirmed DOA (Dead on Arrival) or initial quality issues reported within 7 days of delivery. Such cases will be handled in accordance with the DOA policy in Section 2.

The partial refund amount, discount offered for a new watch, and whether the original watch must be returned are all subject to negotiation and mutual agreement between the customer and the seller.

Please contact the seller to discuss the available options and obtain confirmation of the agreed solution before proceeding.

4. Repair Time

The typical repair process takes approximately 30 days after the repair arrangement has been confirmed and any applicable repair costs have been approved.

Actual repair times may vary depending on the nature of the problem, parts availability, and international shipping conditions.

For repairs involving costs not covered by the warranty, Militado will inform the customer of the estimated charges before proceeding.

5. Warranty Exclusions

This warranty does not cover the following:

  • Damage resulting from unauthorized opening, modification, disassembly, or repair.

  • Damage caused by improper use, negligence, accidents, or misuse.

  • Damage caused by dropping, impact, or other external force.

  • Movement damage or malfunction caused by exposure to strong magnetic fields.

  • Water damage caused by the crown or screw-down pushers not being properly secured, exceeding the watch's rated water resistance, or improper use in water.

  • Normal wear and tear, including scratches, fading, discoloration, and deterioration of straps or bracelets.

  • Stripped crown threads or damage to the crown mechanism or stem caused by improper operation.

  • Battery depletion during normal use.

  • Damage caused by improper battery replacement or service performed by unauthorized third parties.

Please ensure that the crown and any screw-down pushers are fully secured before exposing the watch to water. Water resistance may also be affected by aging seals, impact, or improper handling.

6. Accessories and Individual Parts

Accessories and individual components include, but are not limited to:

  • Bezels and bezel inserts

  • Crystals

  • Date discs

  • Hands and dials

  • Bracelets and straps

  • Crowns and buckles

  • Cases and chapter rings

All accessories are inspected and tested before shipment.

If an accessory arrives defective, customers must contact us within 72 hours of delivery, providing the order number and clear photos or videos of the issue.

After verification, Militado may offer a replacement, refund, or repair, depending on the circumstances.

The following are not covered:

  • Normal wear and tear.

  • Damage caused by mishandling or improper installation.

  • Damage caused by unauthorized modifications or third-party repairs.

Please note that accessories purchased separately do not automatically receive the same 1–3-year warranty coverage as watches.

7. Warranty Claims and Shipping Instructions

To request warranty service, please contact Militado customer service and provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos demonstrating the problem.

Please wait for our instructions before sending your watch to our service center.

If a watch needs to be returned to China, we recommend using a reliable shipping service with tracking and appropriate insurance.

Customers are responsible for ensuring that the watch is properly packaged and shipped to the correct address provided by our customer service team.

8. Purchases from Third-Party Sellers

If you purchased a Militado watch from an authorized third-party retailer or marketplace, please contact the original seller first for after-sales or warranty assistance.

After-sales service for third-party purchases may be subject to the seller's own policies and procedures.

9. General Terms

Militado reserves the right to inspect and verify all warranty claims before approving repair, replacement, or other remedies.

This warranty policy applies only to products purchased through Militado or its authorized sales channels.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.

For any after-sales or warranty questions, please contact our customer service team through the contact information provided on our official website.

Thank you for choosing Militado!