Q:Can I get some discounts if I am new customer?

A:Yes Sure. We can offer you some discounts if you are new customer,but you need to contact us via E-mail militadowatch@163.com

Q:What shipping way do you use? How to track it?

A:We offer registered post service and Express shipping service.A tracking code will be issued to the email you registered with.You can login to your accout to track status or contact militadowatch@163.com directly for update.

Q: I can't check out or place an order

A:If you are having trouble placing an order, please contact militadowatch@163.com, and give us your detailed shipping info. Our people will check for you.

Q:When can it be shipped? How long does it take to ship?

A:We handle order time 2-3 working days days during Monday to Saturday (excluding holidays). Expect a delivery time of 3-8 business days for DHL/Fedex/TNT express shipments and 7-15 business days for registered airmail shipments. 

Q:What should I do if I need to return or exchange the goods?

A:We Accept no reason to return within 7 days from the date of receipt of the Products (based on the date of receipt on the logistics document), if the watch never used and is still at original condition. Please our return policy.https://militadowatch.com/policies/refund-policy

Q:How to modify the wrong information in the order?

A:Contact us via E-mail militadowatch@163.com within 12 hours of placing the order, send your order number and the information that you modified, we will modify it to the correct information for you.

Q:Can I cancel my order?

A:Yes. You can cancel your order before shipping. You cannot cancel if parcel picked up by courier services company.

Q:Does watch support custom?

A:Yes,We support OEM&ODM services for every client.

 Q:My promo code isn't working

A:If the promo code you are using does not apply to your cart, then the item(s) in your cart are not eligible for the discount. It maybe because that it is a one-time use promo or promo code expried. Please contact militadowatch@163.com for help.

Q:How do I know that my order has been processed?

A:You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.