Refund & Return Policy

At Militado, we want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before submitting a cancellation, return, or refund request.

1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

• Before the order has been processed or shipped: A 7% cancellation fee will apply to the refund.

• After the order has been shipped and a tracking number is available: We can't call back the parcel ,so you need to sign for the parcel first . After you get it , you could choose to return it to our factory in China . We will deduct shipping fee and 7% transaction fee from your order . Also , you will need to pay for returning shipping cost . Customs duty and related fees charged by Chinese customs when we get your returnning parcel will be deduct from your refund too . 

Once an order has been shipped, cancellation may require the parcel to be returned. Please contact our customer service team for instructions before taking any action.

2. Scope of This Policy

This policy applies to returns, refunds, and exchanges requested for non-quality-related reasons, such as a change of mind or personal preference.

If your watch has a manufacturing defect, functional problem, or other quality-related issue, please refer to our Warranty Policy for assistance.

Quality-related issues, including Dead on Arrival (DOA) cases, manufacturing defects, and damage during transportation, are handled separately under our Warranty Policy and are not subject to the non-quality-related return conditions below.

If you receive an incorrect item, please contact our customer service team so we can review and resolve the order fulfillment issue.

3. Return & Exchange Eligibility

The eligibility for a non-quality-related return or exchange depends on when you submit your request and whether the watch's protective film has been removed.

A. Within 7 Days of Delivery

For non-quality-related return or exchange requests submitted within 7 days of delivery:

1. If the watch has been used or its protective film has been removed:

We cannot accept the watch as a brand-new return.

To protect the interests of future customers, watches with removed protective film or signs of use cannot be resold as brand-new products. Therefore, we are unable to offer a standard return or refund for such items.

2. If the watch is brand new, unused, and its protective film remains intact:

You may request a return or exchange, subject to our approval.

For an approved non-quality-related return, the following costs will be deducted from your refund or charged to you:

• The original outbound shipping cost actually incurred by Militado.

• A 7% refund processing fee.

• The return shipping cost, which is the customer's responsibility.

B. More Than 7 Days but Within 15 Days of Delivery

For non-quality-related return requests submitted more than 7 days but within 15 days of delivery:

1. If the watch has been used or its protective film has been removed:

We no longer accept return or refund requests for such items.

2. If the watch is brand new, unused, and its protective film remains intact:

Please contact our customer service team to discuss your request.

The seller will review the specific circumstances and may agree to a return and refund after deducting applicable costs. Any deductions will be determined based on the actual situation and confirmed with the customer before the return is arranged.

All such requests are subject to the seller's review and approval. Please do not send the watch back before receiving our confirmation and return instructions.

C. More Than 15 Days After Delivery

We do not accept non-quality-related return, refund, or exchange requests submitted more than 15 days after delivery.

For quality-related issues, please refer to our Warranty Policy.

4. Items Not Eligible for Non-Quality-Related Returns

The following items are not eligible for non-quality-related returns or refunds:

1. Watches that have been used or worn, or whose protective film has been removed.

2. Watches with scratches, damage, or other signs of use caused after delivery.

3. Customized or personalized products.

4. Products not purchased directly from www.militadowatch.com.

5. Non-quality-related return requests submitted more than 15 days after delivery.

6. Products with color differences caused by photography, lighting, or display settings, provided the differences are within normal acceptable limits.

Please note that this section does not restrict any rights you may have under applicable consumer protection laws.

5. Return Authorization & Procedure

All returns and exchanges must be approved by our customer service team in advance.

To submit a request, please email us at militadowatch@163.com with the following information:

• Product name

• Order number

• Reason for the return or exchange

• Clear photos or videos showing the current condition of the watch, especially whether the protective film is still intact

Our customer service team will normally respond within 48 hours and, if your request is approved, provide a Return Merchandise Authorization (RMA) form and the return address.

Please follow the return instructions carefully and send us proof of shipment after returning the item.

Do not send any item back without receiving our prior authorization and return instructions. Unauthorized returns may not be accepted or processed.

Once we receive the returned item, we will inspect its condition and notify you of the result. Approved refunds or exchanges will normally be arranged within 5 business days after the inspection is completed.

If the returned item does not meet the agreed return conditions, we will contact you. Any cost of shipping the item back to you will be your responsibility.

6. Return Shipping Fees & Refund Processing

For non-quality-related returns, the customer is responsible for the return shipping cost.

For approved returns within 7 days of delivery, the original outbound shipping cost actually incurred by Militado and a 7% refund processing fee will also be deducted from the refund.

For return requests submitted more than 7 days but within 15 days, any applicable deductions will be discussed and confirmed with the customer before the return is arranged.

Shipping costs are non-refundable unless otherwise required by applicable law or agreed by Militado in writing.

Once an approved refund has been processed, the time required for the funds to appear in your account depends on your payment provider or bank. It may take up to 10 business days.

7. Important Notes

• All return and exchange requests are subject to review and approval by Militado.

• Customers must follow the return instructions provided by our customer service team.

• Items must be returned in the agreed condition and with the original packaging and accessories where applicable.

• Products purchased from third-party sellers are not covered by this policy. Please contact the original seller for assistance.

• This policy does not affect any mandatory consumer rights that may apply under the laws of your country or region.

If you have any questions about returns or refunds, please contact us at militadowatch@163.com.

Thank you for your understanding and support of Militado.